Privacy policy

This Privacy Policy explains how Design2clothing ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website (design2clothing.co.uk), use our services, make a purchase, or otherwise interact with us (collectively, the "Services"). "You" refers to you as a user of the Services, whether a customer, visitor, or other individual whose information we collect under this policy.
We are committed to protecting your privacy and complying with UK data protection laws, including the UK GDPR and the Data Protection Act 2018. Please read this policy carefully. If you do not agree with it, please do not use our Services.

Who We Are
Design2clothing is the data controller responsible for your personal information. Our registered address is:
Design2clothing, 26 Dalbier Close, Norwich, ENG, NR7 0RP, United Kingdom.
You can contact us at support@design2clothing.com (mailto:support@design2clothing.com) or by phone at +447788801002

Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operations. We will post the revised policy on our website, update the "Last Updated" date, and notify you of material changes via email or a website notice, as required by law.

Personal Information We Collect
We collect personal information from you in the following ways:
Information You Provide Directly
Contact Details: Name, address, phone number, email.

Order Information: Name, billing/shipping address, payment details, email, phone number.
Account Information: Username, password, security questions.
Shopping Information: Items viewed, added to cart, saved (e.g., loyalty points, gift cards), reviews, referrals.
Customer Support: Information you include in messages to us.
You may choose not to provide this information, but this may limit your ability to use certain features.

Information We Collect Automatically

Usage Data: Device type, browser, IP address, network details, pages visited, time spent on pages, and interactions with the Services.
Cookies and Tracking: We use cookies, pixels, and similar tools to enhance functionality, analyze usage, and tailor advertising. See our Cookie Policy below for details.

Information from Third Parties

Service Providers: Data from vendors like Shopify (e.g., browsing behavior) or payment processors (e.g., card details).
Partners: Information from marketing or business partners, such as demographic data, where permitted by law.

How We Use Your Personal Information

We use your information for the following purposes and legal bases under UK GDPR:

To Provide Services (Contractual Necessity, Article 6(1)(b)): Process orders, manage accounts, arrange shipping, handle returns, and send transactional emails (e.g., order confirmations).
To Improve Services (Legitimate Interests, Article 6(1)(f)): Enhance our website, respond to support queries, and develop new features. We balance our interests against your rights by limiting data use to what’s necessary.
Marketing (Consent or Legitimate Interests, Article 6(1)(a)/(f)): Send promotional emails or texts (with your consent) or show tailored ads (based on our legitimate interest in promoting our products, balanced by your opt-out rights).
Security and Fraud Prevention (Legitimate Interests, Article 6(1)(f)): Detect and prevent fraud or illegal activity, ensuring a safe experience for all users.
Legal Compliance (Legal Obligation, Article 6(1)(c)): Meet tax, accounting, or regulatory requirements.

How We Share Your Personal Information
We may share your information with:

Service Providers: Vendors for IT, payment processing (e.g., Shopify, Stripe), shipping, analytics, and support.
Business Partners: Marketing or advertising partners, who follow their own privacy policies.
Affiliates: Within our corporate group to operate our business.
Legal Authorities: To comply with laws, respond to legal requests (e.g., subpoenas), or protect our rights, users, or the public.
Business Transfers: During mergers, sales, or asset transfers.
With Your Consent: When you request or agree (e.g., sharing with social media platforms).

We share categories like identifiers (e.g., name, email), commercial data (e.g., order details), and usage data (e.g., IP address) only as needed for these purposes.

Cookie Policy
We use cookies and similar technologies to:

Essential Cookies: Enable core functions like account login and checkout.
Analytics Cookies: Understand how you use our site (e.g., via Shopify analytics).
Advertising Cookies: Show relevant ads on our site and others.

We obtain your consent for non-essential cookies via a pop-up banner when you visit our site, as required by PECR. You can manage preferences through the banner or your browser settings, though blocking cookies may affect site functionality. For more details, see Shopify’s cookie policy at https://www.shopify.com/legal/cookies.

Your Rights Under UK GDPR
As a UK resident, you have the following rights:

Access: Request a copy of your personal information.
Correction: Ask us to fix inaccurate data.
Deletion: Request removal of your data (subject to legal exceptions).
Portability: Receive your data in a transferable format.
Restriction: Limit how we process your data in certain cases.
Objection: Object to processing based on legitimate interests (e.g., marketing).
Withdraw Consent: Stop consent-based processing (e.g., marketing emails).

To exercise these rights, email us at support@design2clothing.com (mailto:support@design2clothing.com) or write to 26 Dalbier Close, Norwich, ENG, NR7 0RP, UK. We may verify your identity before responding and will reply within one month, as required by law. You can also manage email preferences by clicking "unsubscribe" in promotional emails.

International Data Transfers
We may transfer your data to countries outside the UK, such as to Shopify’s servers in the US. We use UK-approved safeguards like the International Data Transfer Agreement (IDTA) or ensure the destination country has an adequacy decision from the UK government. Contact us for details on these safeguards.

Security and Retention
We use technical measures (e.g., encryption for payments), physical controls (e.g., secure storage), and organizational policies (e.g., staff training) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

We keep your data only as long as necessary:

Order Data: 7 years for tax and legal compliance.
Account Data: Until you delete your account, plus 30 days for backups.
Marketing Data: Until you unsubscribe or object.

Third-Party Links

Our site may link to third-party platforms (e.g., social media). We are not responsible for their privacy practices. Review their policies before sharing information.

Children’s Data
Our Services are not for children under 16. We do not knowingly collect data from children. If you’re a parent and believe we have your child’s data, contact us to request deletion.

Complaints
If you’re unhappy with how we handle your data, please contact us at support@design2clothing.com (mailto:support@design2clothing.com). If we can’t resolve your issue, you can complain to the UK’s Information Commissioner’s Office (ICO) at www.ico.org.uk or call 0303 123 1113.

Contact Us
For questions, rights requests, or concerns:

Email: support@design2clothing.com
Post: Design2clothing, 26 Dalbier Close, Norwich, ENG, NR7 0RP, UK
Phone: +447788801002